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  • Memberships
    • What does a membership cost?

      The Freemium membership is for free.

      The Premium membership costs €9,95 per month.
      Personal members of the FN, subscribers from different equestrian magazines and eHorse Top Seller receive a discount and pay only €8,95 per year. The membership lasts for twelve months and extends automatically, as long as you do not terminate 4 weeks before expiry.

    • How can I register as a Freemium member?

      Please click on the “Register” button at the top of the ClipMyHorse.TV page. Fill in the form with your e-mail address and choose a password. The password is your own choice, but it should be at least 8 characters long.

      After you have confirmed your entries you will receive an e-mail containing a link. This link serves to check your e-mail address. Please click on the link in this e-mail. Congratulations! Now you are registered as Freemium member of ClipMyHorse.TV.

      With your e-mail address and your password you can login on www.ClipMyHorse.TV. You can find the login button on the top right of the menu. 

    • I am Freemium member and would like to become a Premium member.

      Please login with your e-mail address and your password. Now click on the menu button “My account”. You can find this button at the upper right of the screen. Here you have the option to become a Premium member. 

    • I am member of the FN (German Equestrian Federation). Is it possible to get a discount?

      Yes, ClipMyHorse.TV and the FN are media partners. Thus FN members have to pay €8,95 per month. For this you have to register as Premium member; during the registration process you have the possibility to choose the option “offer for FN members”. In this case, please have your FN membership number ready.

    • I am subscriber of the magazine “Pferdesport International” or the “Züchterforum” or am registered as a TopSeller at eHorse. Is it possible to get a discount?

      Yes, you have to pay €8,95 per month. For this you have to register as Premium member; during the registration process you have the possibility to choose the special offer. In this case, please have your customer number of “Pferdesport International”, the “Züchterforum” or TopSeller at eHorse ready. 

    • I am already registered as a Premium member, but, during the registration, I forgot to indicate my “FN Membership“, my „Züchterforum“ or „Pferdesport International“subscription or my eHorse TopSeller status. Is it still possible to get a discount?

      Yes, please send an e-mail to support@ClipMyHorse.de and communicate your ClipMyHorse.TV membership number and your FN membership number, the customer number of “Züchterforum”, “Pferdesport International” respectively eHorse with us. 

    • Is it possible to give the membership of ClipMyHorse.TV as a gift? Is there a voucher available?

      The Premium membership of ClipMyHorse.TV is the ideal gift for equestrian enthusiastic people.
      You will get a voucher with an access code from us. The presentee has simply to fill in this code during the  registration as Premium member.

      If you would like to order a voucher please click here: http://www.clipmyhorse.de/en/giftmembership.

      The voucher will be sent to you together with an invoice. As soon as the invoice (€99) is paid the access code will be activated.
      Please note: Memberships, which are contracted with a voucher, expire automatically after one year after activation date, but the presentee has the possibility to extend the membership manually at all times.

    • How can I extend my Premium membership? Does it extend automatically?

      After one year Premium memberships will extend automatically by another year. For this, you don't have to do anything. You will automatically get informed about the extension, by these information you will receive the invoice. Depending on the desired kind of payment the membership fee will be debited from your account or credit card. As you have chosen “invoice” as kind of payment, we will ask you to pay the amount in question promptly.

      For technical reasons you will receive the notification of extension and the invoice on the day of  extension. Of course, you will have continuous access to your account, even if you transfer the amount in question later (within the period specified in your invoice). In this way we can guarantee you that you have continuous access to our service.

      Please note: In case of transfers from abroad all bank charges have to be paid by the sender. Memberships, which are contracted with a voucher, expire automatically after one year after activation date, but you have the possibility to extend the membership manually via the menu button “My account” at all times.

    • When do I have to terminate the membership? What is the term of notice?

      Your Premium membership extends automatically by one year, if you do not terminate 4 weeks before the end of the contract.

    • What payment methods are there?

      You will see the different payment methods in course of the payment process. You have the choice between MasterCard, American Express, Visa Card, direct debit, invoice or with the help of a voucher. Your Premium account will be activated immediately.
      All payment transactions of ClipMyHorse.TV Premium members are made through the payment provider PayOne. Please note that every payment process is correctly described (reference). This is the only possibility that your payment will be classified rightly and you can make use of your Premium membership without any problems. 

    • Why are there extra charges of €8.60 (within Germany) on my invoice from ClipMyHorse.TV?

      It may occur that your bank charges you a fee for return debit notes. This happens, if you do not have sufficient funds in your account, if your account is terminated or the payment was reversed manually.
      In foreign countries the fees for return debit notes are variable.
      These extra charges are calculated by the bank and have nothing to do with ClipMyHorse.TV. Despite of that, we want you to pay the entire invoiced amount. This is the only way to have a Premium account that is continually activated and ready for use at all times.

    • How can I cancel my Premium membership?

      Easiest way for cancellation of a Premium membership is using the button for this purpose in your membership area.
      "My Account" → "My contact information" → "Click to quit ...!"
      or using the following link:
      http://www.clipmyhorse.tv/en/account#TabContactData

      You can cancel a contract anytime during the trial time. This would stop the beginning of the annual membership at the end of the trial time.
      An annual Premium membership should be canceled at latest four weeks before the next renewal date.
       


  • Personal Data Changes
    • Do I have the possibility, as Freemium member, to borrow a film or download a video? 

      Actually we have no Partner Program between pferdia and ClipMyHorse.TV. To borrow a video from the Pferdiathek you have to subscibe at http://www.pferdiathek.tv/

      If you want to Download a Video from the ClipMyHorse.TV archiv, you have to be a Premium Member.

    • I forgot my password or would like to change it?

      You can change your password as follows:

      1. Open the www.ClipMyHorse.TV page
      2. Click “login” (as you are logged of)
      3. Click “password forgotten”
      4. Enter your e-mail address
      5. Click “reset password”
      6. You will receive an e-mail from ClipMyHorse.TV
      7. Open the e-mail and click on the shown link
      8. On the displayed page you have to enter the new password twice
      9. After this you are automatically logged in with your new password 

    • Is the ClipMyHorse.TV App also available for Android?

      Unfortunately, an App for Android systems is still not available, but there are plans already. Another possibility to follow ClipMyHorse.TV on an Android is an appropriate browser containing a Flash Player.

    • I have a new bank account; do I have to inform ClipMyHorse.TV about it? 

      Please inform us immediately about the change of your bank account or your expired credit card. Please call us at +49 611-36080-40 or send us an e-mail to support@ClipMyHorse.de.

    • What does happen if the credit card is expired or cannot be debited? 

      If your credit card is expired or cannot be debited your payment method will be changed automatically into “Invoice”. Then you have the possibility to pay within the period specified.

    • How does the payment process work at ClipMyHorse.TV?

      All payment transactions of ClipMyHorse.TV Premium members are made through the payment provider PayOne. Please note that every payment process is correctly described (reference). This is the only possibility that your payment will be classified rightly.

  • Technical Problems
    • Why can't I watch LIVE broadcasts on my iPhone or iPad?

      For watching live broadcasts on your iPhone or iPad you have to download the App on your device.

      You cannot watch live broadcasts with the help of your web browser. Only Premium members are able to use the App.

    • What can I do if I would like to watch ClipMyHorse.TV on my iPad/iPhone but do not get any sound?

      It is possible that the mute function on your iPad/iPhone is active. In this case you have sound while watching films at other providers such as YouTube etc., but no sound at ClipMyHorse.TV.

      The player of our App also has a tone control which can turn the sound off as well.

      Another source of error might be a faulty installation. In this case please reinstall the app.
       
      Another source of error is unknown for us. 

    • What can I do if my PC saves faulty information and stops me from my login?

      If you can login successfully but on the top of the page is still to see “login” instead of “logout” or the login is not possible in general, your system saved faulty information.

      To fix the issue, your data has to be cleaned up. This data are to find in the “Cache”. The different browsers have different methods to clean up the cache. Make use of the following web page: http://www.java.com/ download/help/webcache.xml

      Find the appropriate instruction for your system. Clean up the cache of your browser according to the description and start the browser again. Get to the ClipMyHorse.TV page and login again.
      If you make use of another operating system as „windows“, please search via Internet, via the help file of your web browser or send us an e-mail with details about your system (operating system & browser) to support@clipmyhorse.de

      It is important that the cookies from ClipMyHorse.TV are accepted by your browser. Information and descriptions are to find via help file of your browser or on the Internet. 

    • My iPhone/iPad has problems with playing ClipMyHorse.TV. What can I do?

      Using the IPad/IPhone with a current version:
      (information here: https://www.apple.com/de/ios/ )
      1. Close the ClipMyHorse.TV App.
      2. Press twice the home button of your device.
      3. You will see several symbols with a picture of each open App.
      4. While panning the picture of the ClipMyHorse.TV App to the top, the App will be closed in the background.
      5. Press twice the home button to exit this mode.
      6. The App running in the background is now quit. Then you can restart the ClipMyHorse.TV App with your login data. Now you can save this data.

      Please contact our support department with any question (support@clipmyhorse.de)

    • I am Premium member but I cannot get the full screen. What can I do?

      There are two options:

      1) If you click on the full screen button you get a message that you are not authorize for it.
      - Please check if you are logged in and if your membership is still valid. As you see another message please contact us (support@clipmyhorse.de).

      2) There is no icon for the full screen mode. There might be two reasons for this problem:
       
      - The screen of the web browser is zoomed. In this case it is enough to recover the old size. The procedure differ from browser to browser.

      Generally, press the control key (Strg or Cltr) and with „0“(zero) to the original size, blow up with „+“(plus) and scale down with “-“(minus). You can also find a description in the help file of your browser or on the Internet.

      - The settings on the monitor screen have been changed. Please change this to a higher resolution. You can find a description in the help file of your browser or search “image resolution” on the Internet. 

    • What can I do, if my PC plays no livestreams or videos from the archive?

      Most likely your PC misses the most current version of the Flash Player. Either the installed version is outdated or has been removed by an anti-virus program. Please install the Flash Player again.

      Please conduct this actualization via this link:
      (www.adobe.com -> Downloads -> Get  Adobe Flash Player)
      A detailed description for the installation can be found on the Adobe website. 

    • The videos I would like to watch on ClipMyHorse.TV do not work fluently (buffering, jerking of the picture). What can I do?

      1. Update your Flash Player http://get.adobe.com/de/flashplayer
      2. Deactivate the acceleration. A description can be found on the following link:http://justpaste.it/HardwarebeschleunigungAdobeFlash  

      If there is still a problem:

      3. Measure the true speed of your Internet with http://speedmeter.de/speedtest.  Please send us an e-mail (support@clipmyhorse.de) containing the following information:
      - The result of the Internet speed test
      - Information on the flash player - can be found on   http://helpx.adobe.com/de/flash-player/kb/flash-player-games-video-or.html in the little box with the heading “This box dynamically displays the following Information”.
      - Which kind of Internet connection do you use? For example: DSL via telephone or via cable connection, wireless connection with a SIM card, etc.
      - Are you in an office building or anything like that with a firewall or a proxy-server on the way to the Internet? 

    • When I watch ClipMyHorse.TV via a mobile Internet connection with SIM card the picture often jerks?

      If you make use of the mobile Internet (with a SIM card) you should control your contract.

      Sometimes there is a data volume limit, which can be reached. In this case your Internet connection is slower and you can only use it limitedly. 

    • What is the right quality grade for my Internet connection?

      From a download speed of approx. 1000 kbit/s you should be able to see films without any disconnections and in full screen mode.

      The “best quality” requires at least a download speed of 6000 kbit/s
      The “average quality” requires at least a download speed of 4000 kbit/s
      The “small quality” requires at least a download speed of 1000 kbit/s

  • General Questions
    • Where can I find a timetable of the different parts of the competition?

      You can find the time information for the broadcasts on our preview page or on our LIVE page.

      The timetable will be uploaded shortly before the competition starts. 

      This way you will find the timetable on the “Preview” page:
      1. Open the www.ClipMyHorse.TV website
      2. Click the “preview” button in the horizontal menu at the top of the window
      3. Choose the desired competition and click on “Show details”
      4. Click the “timetable” button at the end of the description 
      5. You will see the desired information in a pop-up window

      In this way you will find the timetable on the “LIVE” page:
      1. Open the www.ClipMyHorse.TV page
      2. Click the “LIVE” button in the horizontal menu at the top of the window
      3. Choose the desired competition and click on “Show details”. If you are already watching a LIVE competition click the “timetable” button at the bottom of the window
      4. You will see the desired information in a pop-up window 

    • Why don't I get a result when I am searching a horse with rider in the "search"?

      The search is not able to find a name combination of horse and rider. You can find either a horse or a rider.

      The search results are divided into three categories: rider, horse and event. In the following is a short explanation based on the example of the search word “Stein”. You will be shown the following results:

      Rider(47) // I Horses (7) // I Events (2)

      That means: Rider (47): 47 rides with riders, whose name contains the word “Stein“
      Horses (7): 7 rides with horses, whose name contains the word “Stein“
      Event(2): 2 events, whose name contains the word “Stein“

    • Where and how can I login on ClipMyHorse.TV?

      ClipMyHorse.TV is an Internet service; you are independent of any location or computer. You can make use of ClipMyHorse.TV on any location or computer as long as the technical requirements are fulfilled. To make it possible to identify you as member you have to login before any usage.

      This works as follow:
      1. Click the “login” button
      2. Enter your e-mail address and password
      3. Click the “ login” button After the login process you will see the termination date of your membership on the screen. Now all functions are available. 

    • Is the ClipMyHorse.TV App available for Android?

      Unfortunately, there is no App for the android system available at the moment. But the App is planned. An option to join ClipMyHorse.TV mobile is to search for a browser which contains a Flash Player and is compatible to your Android version. 

    • Why can't I find some older rides on ClipMyHorse.TV?

      For our work we need licenses. We have to buy these licenses and they are valid for a limited period, mostly for three years. In your case the license might be expired and the recordings had to be removed from the archive.

    • "On Demand"? What does that mean and why can't I see this competition LIVE?

      “On Demand” is a description for competitions which are not broadcasted LIVE.

      You can find the recordings of this event in the archive about 2 to 5 days later.

    • Why can't I see a competition completely? 

      There are two situations when a competition is to see limitedly.

      1. If a TV station transmits a competition we are not allowed (according to the FN) to transmit the competition for local viewers (i.e. viewers within the event country). However, you can see the competition without any problems in our archive.

      2. If an FEI competition takes places, we are only allowed (according to the FN) to transmit this competition for local viewers (i.e. viewers within the event country). This competition is only for local viewers available in the archive. 

    • Why doesn't ClipMyHorse.TV work on my SmartTV?

      To make use of our service you need a system with a standard web browser and the latest version of an appropriate Flash Player.


    • What kind of system requirements do I need for watching ClipMyHorse.TV?

      If you make use of a computer or laptop:
      1. A good processor (not older than 6 years)
      2. Enough internal memory (min. 1 GB)
      3. A current version of operating system (Windows7/8, Windows Vista, Mac, Linux)
      4. A current standard web browser (Internet Explorer, Firefox, Safari)
      5. An Internet connection via DSL with a real permeability of at least 2 Gbit/s
      6. A current version of the Flash Player for your web browser

      If you make use of an iPad/iPhone:
      1. A current version of operating system https://www.apple.com/de/ios/
      2. The free App for your iPad or iPhone from the App store
      3. A stable and fast Internet connection
      4. A Premium membership

    • Why do I need a latest version of Flash Player for watching ClipMyHorse.TV?

      The Flash Player is a software that helps to evaluate data. This software is improved periodically. ClipMyHorse.TV adopts the improvements. To be compatible with our system you need to update your own Flash Player periodically. 

    • What can I do if I have problems with the ClipMyHorse.TV App?

      1. Please check:
      - the saved access data of your App
      - if you have installed the current version of operating system (IOS)
      - if you have installed the latest version of the App
      - if you have the necessary bandwidth of the Internet connection to see ClipMyHorse.TV (1000 kb/s).

      If you have installed the latest IOS and the speed of the Internet connection is sufficient, you can delete the App and reinstall it.  

      2. If you want to get in touch with our support center, we then need the following information:
      - What kind of operating system (IOS) did you install?
      - Which kind of Internet connection (SIM-card/ WLAN) do you use?
      - Have you updated your App?
      - Do you have this problem in general or also with live broadcasts and films from the archive?
      - How fast is your Internet connection (herewith, different Apps are available, for example: http://itunes.apple.com/de/app/speedtest.net-mobile-speed/id300704847?mt=8)

      In the case that you make use of a mobile connection (SIM card) check with your mobile network provider to determine if your contract contains a limitation of the data volume.

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